gb88's Privacy Policy

gb88 ("we", "our", "platform") places the utmost importance on the privacy of its users. This Privacy Policy ("Policy") describes how gb88 collects, uses, stores, and protects your personal information. By using this website, you are considered to have accepted the terms of this Policy. If you have any questions about this Policy, please contact us directly.

This Policy applies to all users — registered members, those who only visit the website, and those who contact our customer support. We may update this Policy from time to time; we therefore recommend checking this page regularly.

1.1 Information Provided Directly by You

When you create an account on gb88, make a deposit, or contact customer support, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or other identity document details (for identity verification purposes)
• Payment information — such as bKash, Nagad, Rocket, Upay or bank account numbers
• Customer support conversation history

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• List of pages visited and session duration
• Information collected through cookies and similar technologies
• Transaction history and gaming activity logs

gb88 uses the collected information for the following purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To process deposits, withdrawals, and gaming services.
• Identity verification (KYC): To ensure responsible gaming and prevent access by minors (those under 21 years of age).
• Fraud prevention: To detect unusual activity and keep your account secure.
• Communication: To send important account notifications, transaction confirmations, and provide customer support.
• Service improvement: To analyse user behaviour and further improve our platform experience.
• Legal compliance: To comply with applicable laws and regulations.

3.1 Service Providers

We may share limited information with trusted third parties in the following cases:

• Payment processing services — bKash, Nagad, Rocket, Upay and related banking infrastructure.
• Identity verification and KYC service providers.
• Technical infrastructure and cloud storage services.
• Fraud prevention and cybersecurity specialists.

All such third parties operate under strict confidentiality agreements and may use the information they receive only for the specified purpose.

3.2 Disclosure of Information for Legal Purposes

We may be legally required to disclose information in the following circumstances:

• As part of a court order or valid legal process.
• At the request of a government investigative authority, where legally binding.
• To meet anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• To protect our legal rights or those of other users.

gb88 uses industry-standard security technologies and practices to keep your personal information safe:

• SSL/TLS encryption: All data transfers between your browser and our servers are encrypted.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorised personnel can access specific data.
• Regular security audits: The security of our systems is tested on a regular basis.
• Two-factor authentication: The option to add an extra layer of protection to your account.
• Firewalls and intrusion detection: Active monitoring to prevent unauthorised access.

Please note, however, that complete security on the internet cannot be guaranteed. We make every effort, but no system is 100% free from vulnerabilities.

5.1 What Cookies Are and Why We Use Them

Cookies are small data files stored on your device. gb88 uses cookies for the following purposes:

• Essential cookies: To maintain your login state and ensure security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand website usage patterns and make improvements.

5.2 Managing Cookies

You can accept or reject cookies through your browser settings. Please note, however, that disabling certain essential cookies may cause some platform features to not function properly.

gb88 retains your personal information only for as long as necessary:

• Information of active account holders is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a defined period due to legal obligations.
• Transaction records are retained in accordance with financial law.
• Once the retention period expires, information is securely deleted or anonymised.

As a gb88 user, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to object: The right to object to marketing communications.
• Right to portability: The right to receive your information in a structured format in certain cases.

If you wish to exercise any of these rights, please contact us. We will process your request within a reasonable time.

gb88 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at the time of account registration.

If we have reason to believe that a user is under 21 years of age, we will immediately suspend their account and delete any information collected. If a parent or guardian believes that a minor is using our platform, please contact us without delay.

gb88 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or through the platform. Continued use of the platform after changes have been made will be considered as acceptance of the updated Policy.

We recommend that you visit this page regularly to stay informed about any changes. The goal of each update we make is to protect your privacy even better.